From Paperwork to Partnership: How Lang Llewellyn & Co Modernise Agency Operations

At Lang Llewellyn & Co, the lettings and property‑management team based in Cornwall, the shift from manual, admin‑heavy processes to a modern, streamlined operation has been full of ambition, innovation and practical impact. Working in partnership with flatfair, the agency has been able to turn the burden of paperwork into a competitive advantage; one that benefits landlords, tenants and their own team alike.

Enter flatfair’s deposit platform, which allows Lang Llewellyn & Co to offer both the traditional deposit and flatfair’s “No Deposit” alternative through a single system. For tenants, that means reduced upfront move‑in costs (just one week’s rent + VAT instead of five weeks’ deposit). For landlords, it means up to 10 weeks’ protection for damages or unpaid rent - and for the agency, a major reduction in time spent registering deposits. 

By making this shift, Lang Llewellyn & Co have turned paperwork into productivity. With flatfair handling the registration of traditional deposits (through the agency’s preferred deposit scheme) - and offering a streamlined flow for the alternative option - the team can now redirect effort into growth areas: servicing landlords, marketing properties, and focusing on tenant experience. 

But the benefits go deeper than just time savings. In a market where affordability is under strain, offering a flexible deposit option means Lang Llewellyn & Co can attract a broader pool of tenants - which in turn supports landlords and helps reduce voids and administrative friction. The flatfair partnership provides not only a technological overlay, but a strategic one: giving the agency a differentiator in the market.

In essence, the journey from paperwork to partnership for Lang Llewellyn & Co and flatfair shows how a well‑chosen collaboration can modernise agency operations: automating what slows you down, offering what your customers demand, and freeing you to focus on what matters most.

If you’re part of a letting agency facing the twin pressures of rising costs and tighter margins, this modern model could well be worth exploring.